Seeking a Branch Manager in Surabaya to oversee all branch operations, develop sales strategies, and ensure top-notch customer service.

About Our Client

Multinational Freight Forwarding Company

Job Description

  • Lead and manage all branch operations. Develop and implement policies, procedures, and strategies for optimal efficiency. Monitor key performance indicators (KPIs) to ensure operational excellence and customer satisfaction.
  • Create and execute sales strategies to drive growth. Pursue new business opportunities, build and maintain relationships with clients, and promote services to potential customers. Meet or exceed sales targets.
  • Recruit, train, and mentor a high-performing team. Provide regular feedback, performance evaluations, and foster a culture of teamwork, accountability, and continuous improvement.
  • Oversee branch budgets, expenses, and financial performance. Prepare financial reports and forecasts, and take actions to improve revenue and reduce costs.
  • Develop and maintain strong client relationships, address their logistics needs, resolve issues promptly, and ensure high levels of customer satisfaction.
  • Ensure adherence to company policies and legal requirements. Promote a safe working environment and conduct regular safety audits and training.

The Successful Applicant

  • Bachelor’s degree in Business or a related field (or equivalent experience).
  • At least 10 years of experience in logistics operations, sales, or similar roles, including 2+ years in a leadership position.
  • Proven experience in hiring, training, and developing staff.
  • Strong English communication skills, both written and spoken.
  • In-depth knowledge of the freight forwarding industry.
  • Demonstrated success in achieving sales targets and driving business growth.
  • Excellent leadership, team management, and interpersonal skills.
  • Strong problem-solving, analytical, and decision-making abilities.
  • Exceptional negotiation and communication skills.
  • Proficiency in Microsoft Office and logistics software.
  • Ability to work independently, multitask, and thrive in a fast-paced setting.
  • What's on Offer

  • Be part of a leading logistics company with growth opportunities.
  • Competitive salary and benefits package.
  • Work in a dynamic and fast-paced environment.
  • Contact: Alfinia
    Phone Number: 089687061647


    Job summary

    Function
    Sales
    Industry
    Freight Forwarding
    Contract Type
    Permanent
    Work Activity
    Onsite
    Department
    Branch Manager
    Location
    Surabaya
    Recruiter Name
    Alfinia
    Recruiter Contact
    089687061647

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